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Luxury Apartments Palazzo Nani

Hotel
Calle Del Forno 1105, , Venice, VE 30121, ITMap
8.4/10
Very Good
7 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Family friendly
Kitchen
Air conditioning

Location

Calle Del Forno 1105, , Venice, VE 30121, ITView in Google Maps
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Stay information

Featured amenities include luggage storage and a safe deposit box at the front desk..

Things to know

Check-in15:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance Information provided by the property may be translated using automated translation tools There is no front desk at this property

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Property Registration Number IT027042B4IN85HVYC, IT027042B4NA79GT3X Safety features at this property include a fire extinguisher Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31. A tax is imposed by the city: From 1 January - 31 January, EUR 2.80 per person, per night for adults; EUR 1.40 per night for guests aged 10-16 years old. A tax is imposed by the city: From 1 February - 31 December, EUR 4.00 per person, per night for adults; EUR 2.00 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

. Optional fees: Pet fee: EUR 25 per pet, per dayService animals are exempt from feesCrib (infant bed) fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisher . Special instructions: There is no front desk at this property. Guests will receive an email within 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools. On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation This property does not have elevators

Reviews

8.4/10
Very Good
7 reviews
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Anita
13 months ago on Hotels.com
hotels.com
10/10
This property was the best i have ever stayed at given the price. I loved the privacy and comfort. Definitely will be staying here again.
A
Abby
20 months ago on Hotels.com
hotels.com
4/10
Extremely poor customer service. Upon arriving in Venice, we requested locker storage for our luggage, but the staff was unhelpful and even hung up on me. They refused to answer my five follow-up calls but picked up on my partner’s first attempt. Once they realized it was me again, they ignored my partner as well. I was told I wouldn’t receive the access code until exactly 3 p.m., and it would be emailed to me. However, by 3:45 p.m., I still hadn’t received the email. I spent 45 minutes outside trying to get in touch with the staff, but they wouldn’t give me the code over the phone, even though they hadn’t sent the email as promised. While the room itself was clean, the awful customer service completely ruined the experience. The view from the room was of a rundown playground. I do not recommend staying here.
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Uma
20 months ago on Hotels.com
hotels.com
4/10
We checked via the Radisson hotel, the experience was disappointing from the start. The front desk staff were rude and unwelcoming. There was no assistance with our luggage, and we were not shown to the apartment, which was difficult to find and located several floors up with no elevator access. We had no hot water during the first day and night of our stay. There was no way to request help from the apartment itself, as there was no phone provided. When we approached the front desk at the Radisson, they were dismissive and didn’t believe that the water was cold. After insisting, they eventually checked and confirmed that the water was indeed cold, but said there was nothing they could do. We were told we’d have to wait until 9AM the following day for a solution because the apartment was separate from the hotel. It had been raining, so my partner and I were cold and, without hot water, we both became sick. We were extremely disappointed with the lack of hospitality. Furthermore, there were no basic amenities upon check-in, such as hand soap or bottled water. While the apartment itself was nice and the location was good, the poor service, lack of hot water, and absence of contact options for assistance made this a stay we’d rather forget. This was especially disappointing as it was part of our honeymoon trip around Italy, marking the end of our journey on a terrible note. We’ve been trying to file a formal complaint and request a refund, several days passed with no reply