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Embassy Suites by Hilton Indianapolis North

Hotel
3912 Vincennes Road, Indianapolis (IN), Indiana 46268, USМапа
8.2/10
Very Good
1.007 прегледи
Breakfast (41)
Kid friendly (16)
Pool (14)
Air conditioning (13)
Heating (10)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Удобности

Pets friendly
Family friendly
Pool
Free Wifi

Локација

3912 Vincennes Road, Indianapolis (IN), Indiana 46268, USПрегледајте на Google Мапи
Погледнете карта

Информации за престојот

Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon. Guests can catch a ride on the complimentary shuttle, which operates within 3 mi.. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Indianapolis? This hotel has 5000 square feet (465 square meters) of space consisting of conference space and 4 meeting rooms. Free self parking is available onsite..

Знаење

Најава16:00 - 00:00
Одјава00:00 - 11:00
Датумите и времињата се однесуваат на локалното време на собата

Упатства за најавување

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Минимална старосна граница за пријавување: 21

Специјални упатства за најавување

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Дополнителни информации

Optional fees: Pet fee: USD 75 per accommodation, per stayService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 6 AM to midnight.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 4:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Знаење пред да отидете

Pool access available from 6 AM to midnight This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Прегледи

8.2/10
Very Good
1.007 прегледи
Последователни позитивни прегледи од 39 гости
Најнови
Breakfast (41)
Kid friendly (16)
Pool (14)
Air conditioning (13)
Heating (10)
C
Chineta
скоро на Hotels.com
hotels.com
8/10
Room was clean and the carpet had just been cleaned which is good, but bad because it the wet carpet made the ceramic floor slippery 😐 Staff was friendly and breakfast was okay. The bed was clean and comfortable!
M
Maggie
1 месец пред Hotels.com
hotels.com
2/10
Ownership should seriously reevaluate the current management team and place qualified individuals in leadership positions who genuinely understand customer service, accountability, professionalism, and respect for all guests. Hotels are in the business of caring for people during stressful situations, and unfortunately this experience reflected the exact opposite. As an Asian family traveling from California to Indianapolis for our children’s graduation, we booked and fully prepaid our stay at Embassy Suites North Indianapolis for May 8–10. Due to unavoidable travel delays, we arrived around 4:00 AM only to be told that our reserved rooms had been given away to other guests. Imagine arriving in another state in the middle of the night, exhausted, with family members and no place to stay despite having confirmed prepaid reservations. It was devastating. The overnight front desk staff were apologetic and told us management would contact us. No one did until the following Monday, when I received a voicemail asking me to call back and speak with a manager named Kevin. Unfortunately, the follow-up experience became even worse than the original reservation failure. When I returned the call expecting professionalism and an apology, Kevin spoke to me in an aggressive and condescending manner. He repeatedly interrupted me, told me I could only speak “when asked,” threatened to hang up, and ultimately did hang up on me despite the fact that I remained calm and respectful throughout
B
Belle
1 месец пред Hotels.com
hotels.com
2/10
We booked and fully paid for our hotel stay for May 8–10, traveling all the way from California to Indianapolis for our children’s graduation — an important and emotional family event. Due to unavoidable travel delays, we arrived at the hotel around 4:00 AM only to be told that our reserved and prepaid rooms had been given away to other guests. Imagine arriving in a different state in the middle of the night, exhausted after travel, with family members and no place to stay despite having confirmed reservations. It was devastating. The front desk staff that night were apologetic and told us a manager would contact us. No one did until the following Monday, when a voicemail was finally left asking me to call back and speak with either the manager or another manager named Kevin. When I returned the call and spoke with Kevin, the experience became even worse than the original booking failure. Rather than showing empathy or professionalism, he spoke in an aggressive and condescending manner. He repeatedly interrupted me, spoke to me as if I were being disciplined, and stated that I could “only talk when asked.” He then claimed that the hotel’s system “resets at 2 AM” and implied that if I had not called ahead, losing our rooms was somehow not the hotel’s responsibility. As I calmly tried to explain the situation and the impact this had on our family trip, Kevin cut me off and threatened to hang up if I continued speaking. I never raised my voice, used profanity, or behaved di

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