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Tropical Islands

Resort
Tropical Islands Allee 1, Krausnick, Brandenburg 15910, DEМапа
8/10
Very Good
389 прегледи

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Најава

Одјава

ноќи

гости






Удобности

Family friendly
Pool
Hot tub
Free Wifi

Локација

Tropical Islands Allee 1, Krausnick, Brandenburg 15910, DEПрегледајте на Google Мапи
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Информации за престојот

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor pools, a complimentary water park, and a lazy river. Additional amenities at this aparthotel include complimentary wireless internet access, gift shops/newsstands, and barbecue grills.. Featured amenities include multilingual staff and a vending machine. Event facilities at this aparthotel consist of a conference center and 3 meeting rooms. Self parking (subject to charges) is available onsite..

Знаење

Најава15:00 - 18:00
Одјава00:00 - 10:00
Датумите и времињата се однесуваат на локалното време на собата

Упатства за најавување

Front desk staffed during limited hours If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation If you arrive at the property after hours, you'll need to check in at an alternate location: [Tropical Islands Hall] The front desk is open daily from 8:00 AM - 9:00 PM

Минимална старосна граница за пријавување: 18

Специјални упатства за најавување

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Host has indicated there is a smoke detector on the property Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Safety features at this property include a fire extinguisher and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned

Дополнителни информации

The property will be renovating from April 20 2026 to June 30 2026 (completion date subject to change). The following areas are affected: Front desk Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 19.9 for adults and EUR 12.9 for childrenUncovered self parking fee: EUR 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: The seasonal pool will be open from April to October. 24-hour pool accessReservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property is professionally cleaned. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashHost has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the tripHost has indicated there is a smoke detector on the propertySafety features at this property include a fire extinguisher and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomThis property is professionally cleaned . Special instructions: The front desk is open daily from 8:00 AM - 9:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [Tropical Islands Hall]. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Due to renovations, the 'Whitewater River' water slide attraction is not available from May 5-28, 2025 (date may be extended to June 6, 2025, depending on weather conditions).. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 10:00 AM. House Rule: Children welcome. House Rule: No pets, service animals welcome. House Rule: No smoking.

Знаење пред да отидете

24-hour pool access Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The seasonal pool will be open from April to October This property does not have elevators

Прегледи

8/10
Very Good
389 прегледи
M
Malene
1 месец пред Hotels.com
hotels.com
4/10
Dear Hotels.com, I am writing to express my disappointment regarding our recent stay. The mobile home was not clean upon arrival. The sofa was broken, and the dishwasher was running empty with a large amount of water left in the bottom. Several kitchen utensils were missing, and overall, the accommodation did not appear properly cleaned. There were also clear signs of wear and tear throughout the property. Pictures were missing from the walls, and several items were damaged or broken. In addition, the customer service at Tropical Islands was very poor. We lost our wristbands and had to wait in line for 40 minutes just to have them blocked. After we later found them ourselves, we had to queue once again to have them reactivated. The bathing and changing facilities were also below expectations. Furthermore, the food was extremely overpriced and of very poor quality. I was traveling alone with three children, and the whole idea of spending an entire day at the water park, including eating there, became impossible due to the unreasonable food prices and poor selection. It is very disappointing that a family-oriented water park offers such limited and expensive food options, making it difficult for families to fully enjoy their stay. I hope you will take this feedback seriously and look into these issues. Kind regards, Malene Rude Petersen
P
Philippe
2 месеци пред Hotels.com
hotels.com
4/10
Don't sleep here, terrible
O
ONUR İBRAHİM
2 месеци пред Hotels.com
hotels.com
2/10
I absolutely do not recommend this hotel to anyone. The staff are completely unhelpful. They didn't answer our questions upon check-in and were surly and rude. The management is indifferent and unhelpful towards hotel guests. There is no room cleaning, hygiene is zero. They didn't answer our questions about our young child. I definitely do not recommend it!!!!!!!! The children's play areas are dirty, most are broken or close early.
Tropical Islands - Brek