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Diamond Hotel

Hotel
27 Croft Road, , Torquay, South West, England TQ2 5UD, GBMap
6.6/10
Good
300 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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Amenities

Free Wifi
Paid parking
Heating

Location

27 Croft Road, , Torquay, South West, England TQ2 5UD, GBView in Google Maps
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Stay information

This smoke-free hotel features sailing nearby, scuba diving nearby, and windsurfing nearby.. Featured amenities include a 24-hour front desk and multilingual staff. Self parking (subject to charges) is available onsite..

Things to know

Check-in15:00 - 22:00
Check-out10:00 - 10:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property is professionally cleaned

Additional information

Policies: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. The property is professionally cleaned.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cardsThis property is professionally cleaned . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 10:00 PM. . Check out: 10:00 AM.

Know before you go

This property does not have elevators This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Reviews

6.6/10
Good
300 reviews
M
Maureen
9 months ago on Hotels.com
hotels.com
2/10
Before our stay I received an email confirming our booking for a Deluxe Double Ensuite room with a sea view. One day before our trip I received a call from HH Hotels informing me that if I had any questions just to call them. On our journey to the hotel I received another call telling me that the sea view room was no longer available. She said "You haven't paid yet and you booked with Hotels.com" I could have a Deluxe Double Ensuite room. We were given what could only be described as a hell hole in the basement near the fire escape. The route to exit was flooded. The carpet worn, the sink had major cracks which were black with mould and lack of cleaning, the shower had no door or curtain and again was disgusting. The velour headboard was thick with dust. I reported this and was moved to a small but slightly cleaner room. The door handle in the bathroom was broken and couldn't be used, therefore could not be closed. The shower was just no good at all , either scalding or very cold. The bed was comfortable. There were ample plug sockets. The chap on reception was there when we arrived at 2035 again for breakfast and late that same day. He was helpful and polite.
R
Raju
9 months ago on Hotels.com
hotels.com
8/10
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
g
gareth
10 months ago on Hotels.com
hotels.com
6/10
Short and sweet: you get what you pay for. Windows wouldn’t open had to put a wedge in so it would, curtains stained with unknown substance. Pillowes we had on our bed was sofa cushions. Bathroom tiles was coming up. My daughters window by her bed would have been easy for anyone to open from outside luckily was was on 3rd floor.

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