MCM Elegante Hotel & Suites Lubbock

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MCM Elegante Hotel & Suites Lubbock

Hotel

801 Avenue Q, , Lubbock, Texas 79401, US地圖

8.4/10

Very Good

1,289 評論

"amazing view"

Breakfast (79)

Price (26)

Air conditioning (14)

Pool (13)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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設施

Pets friendly

Family friendly

Pool

Free Wifi

位置

801 Avenue Q, , Lubbock, Texas 79401, US在Google地圖中查看

查看地圖

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住宿信息

Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby. Guests can catch a ride to nearby destinations on the complimentary area shuttle.. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Lubbock? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours)..

注意事項

入住16:00 - 03:00

退房00:00 - 12:00

日期和時間參照物業當地時間

入住說明

Front desk staff will greet guests on arrival at the property

最低入住年齡：21

特別入住說明

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted

附加資訊

Optional fees: Pet fee: USD 50 per accommodation, per stayService animals are exempt from feesEarly check-in fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisherPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 4:00 PM. Check in to: 3:00 AM. . Check out: 12:00 PM.

出發前需知

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

We stayed at MCM Eleganté Hotel & Suites Lubbock during a concert weekend and had one of the most frustrating hotel check-in experiences we’ve ever had. We got in line at 2:45 PM to be ready for the 4:00 PM check-in, only to be sent to the back of the line after 45 minutes because our room type wasn’t available. After waiting again, we reached the desk around 5:10 PM and were told our room still wasn’t ready. With no other options provided, we were forced to change in public restrooms and finish getting ready in our car just to make it to the concert we had driven 12 hours to attend. Our room wasn’t ready until 5:52 PM (the concert had already started). They then had the audacity to go knocking on doors at 9am the next morning asking people when they were going to be out of their rooms. (Check out time is 12) This wasn’t just a delay—it was a breakdown in the check-in process. No organization, no urgency, no care for their guests, and no accommodations offered to guests who were clearly affected. It significantly impacted our experience. After attempting to contact them after this experience and allowing them the opportunity to make things right, their response was that they were one of the only hotels in the area to waive a two night minimum for the event. Which isn’t even true because when I booked this hotel 5 months ago, there were tons of available hotels for a single night stay.

Jennifer L

1 個月前在 Hotels.com

8/10

The hotel is older and shows some wear and tear, but our room was good. It was clean and the A/C worked great. The staff was a bit overwhelmed when we checked in because of the concert in town and they were sold out. But they did have cold water bottles for us to have as we waited. Overall, it was good for the price.

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MCM Elegante Hotel & Suites Lubbock

設施

位置

住宿信息

注意事項

入住說明

特別入住說明

附加資訊

出發前需知

評論

法律